Operations Associate
Our Vision
Africa’s most user-centric and transparent career ecosystem
Our Mission
We connect the right candidates with the right opportunities
Position: Service Delivery Associate
Job Mission
BrighterMonday Uganda is seeking a detail-oriented and dedicated Operations Associate to join our Customer Service team. The successful candidate will play a crucial role in onboarding clients on our platform verifying accounts and moderating listing on the website.
Reporting to Head of Customer Experience and Operations
Direct Reports None
Key Responsibilities:
Verification of Employers: Conduct thorough verification of employers to ensure compliance with job posting standards and policies.
Job Posting and Moderation:
- Manage and post jobs sourced through scraping activities.
- Moderate and approve self-service job posts through the Applicant Tracking System (ATS).
Order Management:
- Create and manage order numbers for sales processes.
- Process sales orders and confirm payments.
Lead Generation:
- Scrape potential leads from platforms such as WhatsApp.
- Track and update lead progress in the CRM system.
Customer Support:
- Respond to customer tickets daily, ensuring timely and effective resolution of issues through the Zoho Desk.
- Handle customer inquiries through different channels such as calls and WhatsApp.
Required Skills and Qualifications:
- Experience: Previous experience in a customer service or operational role.
- Technical Skills: Proficiency in CRM systems, job posting platforms, and Microsoft Office Suite.
- Communication Skills: Excellent written and verbal communication skills.
- Detail-oriented: Strong attention to detail and organizational skills.
- Problem-Solving: Ability to handle customer inquiries and resolve issues efficiently.
- Time Management: Ability to manage multiple tasks and prioritize effectively.
How to apply.
All candidates should send their updated CVs and application letters through Brightermonday Portal by Clicking on the 'Apply Now ' section
