CompuScan Credit Reference Bureau - Kampala, Uganda

I cleared my loan facilities on March 2017 and it was serviced properly being salary loan from the bank I was working in however When j checked my status on 16.04.2018 reads substandard or unsustainable. What could have been the problem yet I didn't miss any single month minus paying.
Please help

Need a certified report from your bureau. How do I get one.

I had a loan facility that i have since cleared, my statement status in the financial card at some point was captured as "written off", and this has remained even after clearing the loan facility and a formal request for change of this status by the bank that I had the loan facility with. What should I do for this status to be changed to reflect the true status.

How do I get a certified report from CRB indicating my debt profile and repayment history

How so I use my Financial Card Number to check my records myself?