Questions & Answers for GOtv Uganda, Contacts,GoTv Uganda Customer Care - Kampala

Why is my signal quality showing locked?

Why have some of the channels gone off today on the Go max package that I paid for on the 10th/01/2023? My Decoder number is ********. Please fix this issue for me.

Is it possible to access gotv using a smart tv without a gotv decoder? When an antenna is connected to this smart TV all my gotv channels comeup. When a channel is selected 'NO CAM MODULE' message appears.

Why are some areas in Uganda unable to receive signal even with a Gotv dish

Good afternoon. My GoTV decoder was stolen on 18/06/2021. Can it be traced?

I subscribed gotv yesterday on iuc number ******** shs ******** and up now I am not able to watch. What could be the problem? Tell me

I have paid for my goTV but it is not showing channels

Can Iget replacement of some channels?

Can i make replacement of some channels?

Can the GOTV Uganda be accessed in South Africa using the GOTV Uganda decoder?

Can I access GOtv Uganda in Juba, South Sudan? Or, what do I need to access GOtv Uganda outside Uganda?

Hw can i replace my go tv card

I changed my gotv package from plus to max and i paid 40,000 but since Monday its not reconnected why?

Good evening I’m a new customer.I Paid ugx ******** on Tuesday but accidentally selected gotv max.. the subscription only worked that evening and the next morning, all channels went off apart from UBC.. so my account was disconnected
I decided to top up ugx 3000 so that I’m able to use gotv plus at least.. so I requested for a change in package using the gotv app. I was told that I can only change after 5days!! How can you help me to get connected again

I just bought a gotv and i was told it has one month subscription now am not seeing anything ,the person i was told to call isn't. Assisting me he has almost take 2 hours activating my decorder please activate me now please the decorder number ********

Why is it that my decoder no ******** has completely lost signal in every antenna of different positions and places and yet and the channels are there

I have subscribed for over an hour now l can't view anything this happens every time l subscribe please improve your services. My ICU number ********

I have just subscribed to gotv plus but am not getting all the local channels.
My IUC is ********

Please i subscribed for another person can the money be refunded

My TV is not picking any channel since last night.It just went off & now it is reading Sun 09 July,time 05:20.How can I connect back? Thank you.

Please I would like to request you people to add for us Novela E,I will be more great ful

Please reactivate my connection. I paid for GOmax and I received a message confirming that "DStv" has received my money but I'm still not yet connected. When I dial *206# and check my balance, it still shows that my balance is -100 hence the reason I can't be connected.

Help me pliz...have subscribed but I cant access the channels ********..thanx

How can check out my due date of subscription

Iam aborn again person who always watches Dream tv,but for the past 2weeks, Dream tv is not showing,i dont know the prob, yet it works on my neighbour's gotv tv. My gotv number is ********. Please help me and solve this prob.

My parental guidence pin has been blocked how do I reset it Iuc ******** am in mbale

My IUC is ********. I have only been able to watch UBC since the 19th/05/2020. However my subscription is still on. When I dial *206# and follow through, I am told my account is suspended. What does it mean?

My IUC No ********. Since Wednesday last week I cannot view Bukedde, BBC, CNN, NTV, NTV. Can you correct this problem quickly. Further, I feel, i should be compeated for these days when your system is not ble to deliver to our area the signal. Wilber Naigambi

My decorder was stolen and i want to block it.what are the procedures and who is responsible for the blockage

My decoder is not powering, what can I do?

Why is my decorder displaying less channels..... other local channels are not even on the list

Why are my channels lost and how can I fix the problem. IUC ********

Am paying Gotv value but they are telling me amount due is ******** but I have only ******** what can I do

Is t possible to get a decoder and installation during this period??

I paid ******** yestaday but error persisted iuc ********

ICU no. ********,toppedup 29,000 and 2000, for gotv max,which I enjoyed for less than a week, all the sports,CNN,Rock etc channels were blocked up to today despite the effort of communicating to u. Kindly I request for some feedback otherwise am heartbroken.Hope for a positive response.

Today on 28 March I have paid ******** for my decoder but I has errors and it's saying it was suspended my ICU number is ******** and yet I need to watch the news please help me out

Yestedsy, I paid 26,000 for Gotv plus but I am only able to get local channels. My IUC is ********. Kindly help me get all the channels that am suppossed to get

I paid my usual package and the obvious channesl arenot active whats the problem.
********

I paid for gotv yesterday but upto now it hasn't been activated why? My gotv iuc is ********

I paid on 13/3/2020,today the 17/3/2020 I have been disconnected why?

I paid up for an up grade to Gotv max but it has not yet been up graded and it's now a week. Is this the kind of service we are getting from you

My Gotv is not displaying on the TV screen. Its powering on but it's not displaying

My gotv channels are lost

I subscribed my gotv just a few days back but all the channels are blocked. What could be the problem

How do I restore my lost channels

I paid Gotv lite a quarter and it expired on the 5/2/2020 can i top up for the year? and how much can i pay?

How comes the toll free helpline (+********) does not go through without airtime

I would love to exchange my decorder since it is faulty

How can I be paying my packages in advance for the next month cause I need to solve my bills as quick as possible.
Two I stay around the premises of the king in kireka kasokoso but my signals are never good in that I dnt have some channel on my GoTV max.
Kindly am requesting that you upgrade the signals cause it disturbs so much thus failing me to even pay.
Kindly rply my cries.

How to use a flash in go tv decoder

How do I unblock a parental control pin which was blocked by someone who tried accessing a blocked channel?

My IUC is ********, relocated to Mpigi Ggala village. Get me a customer care contact for the area for help.

Hello my decoder channels were blocked I was using the parental control and the pin was blocked IUC NUMBER ******** in names of Mutyaba
contact ********

Hello gotv
Its been two days now and am unable to watch any channel. Pliz kindly assist.

Hy, I feel cheated and disappointed.i paid my GOTV yesterday afternoon upto now am off air. I paid the package for ********/i pray you work on me. My acc no -********

Y my new gotv doesn't have some channels like Act movie,supersportselect,bukedde 2 and others?

Hi Govt Team,
I paid 11,000 yesterday 23rd of September but up to now it's not yet activated.
whats wrong with your system? Kinldy please connect me with immediate effect A/C NO ********.

Paid for Go lite of ******** Bt most channels are missing also how long does it last for to pay again?

Up-To now, i still don't know how much am suppose to pay in order to view the channels.

How come we unable to view WWE on go plus?

I want to change my package from go plus to go lite but i don't know how

Decoder ******** has been stolen now please block it

I pressing the reset button on the go tv box as I thought I had some missing channels .
Now I have no signal .
Did pressing the reset button affect my signal .

When I switch on my decoder it remains with the yellow light and doesn't start. Though I try to press the reset button it refuses what could be the problem. Please help

Hi gotv i paid a package of ********ugandan shillings but i only got local channels my ICU number is ******** here from uganda

Why wouldn't you prioritise customer service care? It's unfortunate that the 075 number is not in use and that one has to struggle to get their query responded to. Does this mean you have no contacts on WhatsApp or a direct call line?
I paid for max bouquet but has not been upgraded yet I can't reach your lines. ********

Halo just paid for gotv value via payway but no activation yet no.******** thanx

Just paid for got plus 6/08/18and you chopped me already what is happening? No ********

I paid money for my gotv package using this ******** please check for me whether I have paid to this account number ******** because I have paid but channels are not showing

My TV is not worked upon and have loaded

Iam trying to pay for. Gotv & so far failed, it states sorry for inconvenience ********, why?

Can someone help me?

Ivan.
Want to pay 26k thru mtn.

I am trying to pay my gotv but it has refused. Kindly help. ********

Hello why do you always take long to connect us back? Someone pays for TV and u take like four days to reconnect. Very much fed up of u guys

My decoder failed to display channels after scanning, it keeps searching for signal always what could be the problem?

My didcoder has bn on and off for while now always searching for signal right it ain't showing nothing blank screen tried resting buh it ain't normalising am in Kampala my iuc number is ********

I subscribed yesterday for my Gotv account but I'm still off air. How can you help me or how can I help myself. I need to watch news at 7pm.

Hello Gotv
Looks like there is one common complaint, Why do I pay using mobile money and the account is not activated immediately, I hope your doing something about it, one has to call the helpline to be activated but why??

I bought go TV max up to now I'm not connected. See the message below. Y'ello. You have paid UGX ********.00 for DSTV. Account No.: ********. Transaction ID: ********. Your Mobile Money Account balance is now UGX ********.00.

Why do I pay gotv decoder through mobile money and you fail to activate it ******** in the names of v akech

How to clear error codes

I have paid my ******** but all my channels are off my a/c no is ******** by pamela natukunda ,transaction ID is ******** please .Call no ********

How much is the gotv adapter . mine was crushed down by electricity. the adapter connecting from the decoder directly to the electricity cable

Why is the signal terrible in Nansana for example .why this poor service in the festive season should we cross to star times?

U guys, r u in businrss? Why do u accept my money for subscription wen u knw ur net work is scrambled. Hv value fo money. We toil to get this money so don't fool us. Why don't u tel US to wait pay u fake people

How should I clear error codes?

Also let me know how I can recover my money after subscription has been paid but the govtv system for reconnection is bogus

My go TV decoder can scan but receives no services at all.I've tried it out with various gotv agents but still does the same thing.How can I be helped?

I paid my subscription of 8000 last night on a account number ******** ,pse reset our subscription.

Account number ********, transaction I'd ********,I paid 8000 but am not on up to now can you connect me back please.

I paid for my decoder yesterday for full channels ugx 26 000 plus 1 600 extra fee but up now it is not activated.my decoder number is ******** and am staying at luzira

Have paid for the Gotv plus package but my account has not been activated why?

Hello Gotv.

I would like to inquire about the annual charge fee.
how much is your charge annualy