Questions & Answers for Startimes Kampala, Uganda, Helpline, Customer Care Number - Uganda

How long does it take for the package to start showing channels.

I have bought a new startimes recorder It says the 'subscriber doesn't exist' So I want you to help Me to register it

How to check my star times subscription

How can I disconnect other devices from my decoder smart card

Hii removed da card to make a payment but I tried putting it back after but it only tells me da no card inserted please insert the card correctly. Press f1 for more help

I bought ur startimes decorder on Jumia where can I get it registered ?

I'm in fort portal am using an HD LED free to air TV. I have bought a startimes free to air antenna but it is showing only two channels,UBC and Guide. What is the problem?

I paid my subscription after your disconnection but unfortunately most of the channels were removed,(displays a message that channel not subscribed to!!)did I pay less from the usual that I always pay?
Calling customer care is a pain!!

I try to reach you by phone but no answer and why is that whenever recharge my account it says card no paired. the device is being activated. please wait for few minutes. but i can see anything, i loose a lot of money with no service. card no ********

Do you have your technician,who can help me to replace my broken screen? If so kindly give me the guideline and possible cost.

How do I change the startimes bouquet from classic to Nova

How can I register and activate my decoder to be used in masaka district

I have a new startimes satellite decoder but I have failed to get a signal in nakisunga mukono

Why is my account showing me feiliure each time I try making payments

Hello l have paid ******** for classic but u are now giving me the services for basic....why ??? How much is ur classic bouquet??

Why is my startimes reconnected yet i have paid fully for its subscription?

Why is my Starlife channel is paused?

Help me!!
Am startimes led Smart TV is not switching on.
It's not displaying anything, no light on the screen.
What could be the problem?

If I want to pay for 3month or 6month on Nova bouquet Uganda how much should I pay?

My disk got broken following heavy rain and wind that removed it from mounting point so at what price can I get a new disk

Am not getting any Ugandan and startimes channels like kungufu my dish is in 36 what can I do now?

Am not getting any Ugandan and startimes channels like kungufu my dish is in 36 what can I do now?

How do i migrate from classic to nova?

Want to change my bouquet

Just bought a decoder but after about 7-10mins, it starts switching off and on every few seconds. Need your help

Why does my screen continue to show that I recharge when I have just paid

Why do I keep calling, you people chop my money but you don't even answer. Which numbers should I call to be helped? And don't u have toll free lines??? Very disappointed

Are you going to show football match for Manchester united vs Luton town tonight?

I have taken a full month calling and asking someone to come and re install my decoder but all in vain now this time I tried it on my own but it’s not working. Still calling but these guys are not responding feel like taking but your dish and try something else. Can someone help me ???????

Can someone explain to me why my decorder keeps rebooting itself for the last 2 weeks and where are your headoffices here in Mbale? Am supper angry that i paid my money and i just have to keep the tv off.account number ********

How much is decorder without antenna

Hello

I paid 26,000 for my startimes classic bouquest but channels are going off i dont know why

How do I get another remote for the digital tv?

My startimes decoder is displaying channel list empty what can I do about it No.********

How much can I pay to watch classic bouquet on star times for a single day?

Hello startimes, i paid for nova at ********. On card number ******** .but only UBC nd Gugudde TV can show. The rest of channels show smartcard error..

How much is startimes dish and decoder in Uganda

How much data can finish a full much coz am a smart phone user

It's now two days am saying nothing it's displaying no signal yet I ve not changed anything my antenna is in the very position it has been ********

Why doesn't some channels have volume

I would like to know the description of bouquets with their respective prices herein Uganda

How comes the channels are now in audio form and displaced, we ain't seeing any pictures.
Kindly solve the problem as soon as possible.. Card number ********

I paid my subcription on 31st last month but how comes my subscription has expired on 29th i think startimes you just came as robbers to Ugandans since even your toll free line is charged

I paid my subcription on 31st last month but how comes my subscription has expired on 29th i think startimes you just came as robbers to Ugandans since even your toll free line is charged

Hello
I need urgent help i have paid for subscription for nova bouquet but none of the channels is showing. Card number ********

I want to know how much I have to pay for star times solar and what comes with the full kit

I linked my on app with the decorder which was successful but still data is charged

I bought a startimes decoder yesterday on11thjune, 2020 but up to now it has not been activated. smart card number 020 9543 7095I kindly beg you to help me and activate it.

Why is it that spark tv and face tv disappeared from my tv channels ac ********

Yesterday I paid UGX26,000 but I was not getting some cartoon channels so I added more money, but still am not getting them - ********. Please assist

My account number is ********(waiswa jolly) and is it your month 3weeks?

Hi I have recharged my decoder account(******** lubega sharon) with ******** but until now have not viewed channels

My decoder has failed to power on ..what could be the issue and solution ??

My startimes is saying no service for many channels

Up now you haven't activedone my new decorder, why?

My decorder fallen down and refused to work again so how can I get a new one because i heard of a door to door service I leave in gayaza

My decorder isn’t accessing its saying we wait for minutes bt they have now become hours is there any problem ********

I paid for startime monthly payments on 5th 04 2020 but u have disconnected me today why Mone ******** no ********

Paid ******** but can't access BBC news

I have paid my TV recorder 6hours ago but am still offline

Why do I pay for my boquet and you refuse to update my transaction. It's now 5 hours since I paid. Please work on my issue immediately coz am now offline.

I can't access some channels yet I have paid a full package? Advise me please?

My decoder sometimes doesn't switch on

My husband paid for Nova b but instead,some channels disappeared.What is it??

I want to the price of the startimes decoder and dish

I paid 3500 for Nova BT it says recharge,

I paid 4500 for Nova but I am not seeing any channels?? It seems your TV's with inbuilt decoders have a problem

I paid ******** Ugandan shillings but my channels aren't given to my decorder

Why isn't star plus showing any video??

Why am i getting few channels and the others i have are being interrupted by a different channel. like nickleodeon is showing jimjam and the audio is a football match

I paid my monthly package but ssayuka tv is not showing

My decor can't show anything wen I switch it on just I had took long without using it

My decorder isn't showing some channels like the sports channels

I paid for a weekly subscription on Sunday but till now the tv shows was that I have to pay as even days are going,you guys are are going to disconnect it on Sunday yet I have not used it..wats wrong? paid on this card no ********

I have paid ******** forbasic bouquet but it BBS TV and ABS tv that are showing, please help me

Why is it that my neighbors TV doesn't have Local Ugandan TV channels?

I paid ******** today but i can't get all the channel for that novel bouquet why?

I paid my novel bouquet on Sunday at ******** by names of wakatala Mike but I'm not connected yet why?

How do I get classic bouquet instead of Nova

Why is it that my start time has failed to give me connections of bukedde tv 1 and my a/c No, is ********?

I've paid for classic bouquet but I don't have channel 260

Do you ever answer questions on this platform?

I paid subscription today for card number ******** and it's over 6 hours I still can't view anything. I've refreshed, rebooted including cold booting.

Please help me out

Please, let me know if your decoder works only with an antenna but not the dish. Update me please

How do I unlock my station have forgetten the pin

Have paid ******** monthly subscription for classic package to day 27/11/2019, but have been given Nova package with 72 days .please honestly can you help me and change this package to suit what have paid for,

Good afternoon, I have this startimes mobile app and I paid for VIP channels for one month (7000ugx)which indicated data excluded but now data is still consumed when Iam watching, why. Did I misunderstand it. Clarify that.

Subscribed for 13,000*3 early this morning but the TV still shows no channel.. could you work upon the problem???

I subscribed with ******** for 20 days on my recorder but for a full day channels still show not subscribed, why? And how can you help me.

How much am I supposed to put for local channels amonth

Gd evening, my concern is I paid 16,000/- on 30th Sept to run for a month but all channels show no access- not subscribed. Yet before I was receiving channels well. May I know what happened please.

How much can i pay for a year package?
am paying ******** per month

I paid for classic bouquet through my mobile money@10pm tonight and I haven't been connected yet,what's going on?

How much monthly subscription on startimes

Why is my decorder missing some Uganda channels on Nova bouquet

Why don't you answer questions we ask

I would like to change my bouque what should I do?

Want to connect my new startimes decorder

Why am i not being answered?

I paid my subscription fee on 28/05/2019 but up to now i can't access any channel. Could you please help me fix this as soon as now

I want to watch Europe and I wanted to pay for the match only how much will I pay only for it and how