GATEWAY BUS - Kampala, Uganda

The most useless bus ever! Worst customer service, Their buses even have bed bugs. To be safe you rather find other means than use this pathetic bus called gateway. They never have a depature time, departure is ONLY when the bus is filled with passengers....ghey will spend 10 hours on a 6 hour journey!

We arrived at the terminal in mbale via taxi and they instantly starting unloading our bags and forcing us on to their bus to kampala which they said would leave imminently at 8.30am. we were virtually left no choice but to get on their bus with so many people around us. We paid ******** and sat waiting on the bus but no one else came on still by 9.30 am. We decided to switch to get a different bus but they wouldn't refund us and we're very hostile. They were some of the most dishonest people I've ever had to do business with. We ended up on yy coaches which was a much better experience, explaining why there were so many more people using their bus. Motto of the story is use yy. Kampala uk resident.

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