We spent 17 days in Uganda and rented a car with a travel company called beyond frontiers from a man called Godfrey Pule Thompson.
From the beginning he insisted that we pay by bank transfer the full amount before we arrived, which we did.
When we arrived the car he offered us for safari was old, dirty and even one of the windows didn't work. It is a safari after all and we are photographers open windows are essential! The car needed to be exchanged and so our driver managed to find another one.
All the time Godfrey was calling and insisting that we pay the driver cash immediately because there was a problem with the bank transfer. We did.
After we discovered the bank transfer was sent back to him so we paid him double, cash and the full amount from the bank.
When we needed to organize to be repaid he was suddenly busy and not easy to reach.
After several emails and endless phone calls to arrange to met him the day before we departed to give us the money back, he gave a whole story how the bank took his money and he could,not pay. It was clear he was playing the most obvious trick in the cheat the dumb tourists book.
We told him he is the perfect example why people are afraid to go to Uganda.
He also didn't pay the driver. In the end we also paid the driver a large tip because he was the one who took care of us and got us the car while Godfrey did nothing but take too much of our money, not pay his employees or refund us, the clients. And make travelling in Uganda have a sour finish.
This situation makes uganda tourism look very bad and creates mistrust in tour operators.
Review for:
Beyond Frontiers Travel
Beyond Frontiers Travel
1.0
Beyond Frontiers TravelM175 Jinja Road MTAC Building 1st Floor, Kampala 039-2965021, 077-2874848, 075-2874848https://www.yellow.ug/img/site/default-business2.jpg
1
PUBLIC USER
Did the driver tell you that he brought you the broken car, and also organised the replacement car???? can we be objective, those costs could not have been met by Beyond Frontiers Travel and will not, he acted on his own, as for the payments yes it is true a double payment was made but their is spot on evidence of error from the remitting bank and individual who happened to be a relative to the hirer of the car,lets not cut the story short, there were bank withdrawal issues and a cash refund of $200 was made and that leaves a difference of $600 which will be sent through to the rightful owners
PUBLIC USER
Dear Chandani, Thank you for your review of us, Taking you on your second trip was a great pleasure it was a good to see both you and Tyohar, we hope that that change your experience of Uganda and Beyond Frontiers Travel as well. I was delighted to be able to be with you for the entire 13 days. We hope to host you again when you return to Uganda