Review Reconnect my decoder

Why is that everytime I pay subscription I have to call costomer care to reconnect me? Now costomer care is down yet we pay for those calls, I paid yesterday my decoder no ******** Sentamu using Airtel money by ******** up to now am off air. You either reconnect me or refund my money I buy food.
Secondly either it's Airtel money or Gotv I don't know but when we are paying you insist I should pay money ********/ not less why do you chose for me gomax or everyone having Gotv should be on max then remove goplus and go lite