Review Stranded in Uganda because of their agent's incompetence

March 21st I went to their office hoping to change my flight to get out of Uganda. Their system was down! My original flight was Dar es Salaam to Munich and I wanted to change to Entebbe to Munich. First of all she told me it's not possible to change and then she gave me total misinformation, saying the last flight out is totally booked (which it wasn't) and my friends who were booked on this flight are on standby (which they weren't) but nevertheless freaked out after hearing that. I asked her if I should just go to the airport hoping to get a seat. Her answer again, no, it's all booked out. Long story short, there were plenty of seats according to my friends. I could have gotten out! I realise these are confusing times but still. You are there to help people especially in times of crisis! Now I don't know how to get out and if I do have to pay an astronomical price.