Review Deliver made is slow.

Deliver that I had made has taken almost three weeks to receive. Was told I must clear the item if it cost above 50 dollars when asked for the assessment was given a typed email of it instead off a revenue assessment forms to clear items and later on the items could not be cleared because the FedEx agent was renewing their clearing licence which I have to wait for for a week when I was forced into using your own agent and yet I wanted to do so with my own. Two weeks later the agent is waiting for their licence to be cleared and now been told I can use own independent person and I can't because you have not given me the URA generated assessment documents for me to clear my items. Can someone please tell me how I should get my package??