Question for Umeme Centre Ltd

In Lira we make all the payments for inspections and connections in time. But for the services to be delivered you have to keep begging and making additional unofficial payments for you to be served and it takes longer than the time indicated in the office. The concern people who I shall soon mention their names use boda-boda riders to extort money from clients before inspections and connections can be effected. Being in need of power ,the people therefore make additional payments.
Is this really the way we should be treated here in Lira? Something should be done immediately before we explode.