Question for Western Union Locations

Helo Western Union,am Jim Ealie in Mpigi,i hav my sister in Abu Dhabi,she sent me money thru Western Union and she told me that I wll receive a message on my phone.its now three days but I haven't yet seen the message.when I contacted her,she told me that I come to the company to withdraw the money even if I haven't received the message yet,she sent me the sender's contact and told me to report at the company with that number together with my National ID.Am asking,will I be helped if I come.