Job offer: Facility Manager - Bweyale Kitara Medical Centre

Duties and Responsibilities 

1.     Operational Management

• Oversee daily operations to ensure the facilityruns smoothly and efficiently.
• Manage the allocation of resources such as staff,equipment, and supplies to meet patient care needs.
• Implement and refine processes to improve patientcare and operational efficiency of the facility.
• Support and supervise department heads in theday-to-day operations of the facility.
• Work with the medical staff to ensure patientsreceive high-quality care
• Create clear workplans and monitor staff andhealth facility performance
• Spearhead preparation of accurate and timelyreports.
• Assess market conditions and patient needs tomake informed decisions about service offerings and expansion.
• Build and maintain relationships with thecommunity, including patients, local organizations, and government agencies.
• Manage the Facilities public image andcommunication strategies, including handling media inquiries and publicannouncements.
• Work with the Operations Director to develop aclear staff structure and staffing strategies for the facility that will drivelong-term performance and provide clear reporting structure for the team

2.     Financial and ProcurementsManagement

• Develop and over see the Facilities budget,including monitoring expenses and revenue.
• Prepare and analyses reports for the facility.
• Oversee billing, and collections to optimizerevenue and minimize financial risk.
• Work with the Operations Director and Countryteam to develop annual budgets and strategies for the facility.
• Ensure financial integrity of the healthfacility, and rigorously maximize cost efficiency across all departments.
• Drive revenue at the facilitythrough the development of marketing initiatives, and community engagement thatpromotes the facility’s services.
• Work with the Finance Director toensure there is complete and accurate inventory of medicines and supplies atthe medical centre, monitor and supervise their usage.
• Work with the procurementcommittee to forecast needs and purchase equipment and supplies for thefacility.

3.     Human Resource Management

• In conjunction with the HR Manager, recruit,hire, and train facility staff, including physicians, nurses, andadministrative personnel.
• In conjunction with the HR Manager address staffconcerns, manage performance evaluations, and implement professionaldevelopment programs.
• Ensure adherence to labour laws and regulations,including fair labour practices and workplace safety.
• Work with the HR unit to recruitand onboard new staff, ensuring that staff understand, and are a good fit, forthe organization’s mission and culture.
• Conduct annual performancereviews for all direct reports with support from the HR department.

4.     Quality and Patient Care

• Ensure that facility practices adhere toestablished standards and protocols for patient care.
• Monitor and improve patient satisfaction andaddress any concerns or complaints.
• Ensure compliance with healthcare regulations andstandards, including accreditation requirements.
• Ensure all medical andadministrative policies and procedures are followed.

5.     Technology Management

• Support the integration of newtechnologies and practices to enhance patient care and operational efficiency.
• Oversee theimplementation and management of electronic medical records (EMR) and otherhealth IT systems.
• Ensure thesecurity and confidentiality of patient information and compliance with dataprotection regulations.

6.    Regulatory Compliance

• Ensure thatthe facility maintains copies of necessary MOUs, licenses and certifications.
• Implement riskmanagement strategies to protect the facility from legal and financialliabilities.
• Ensure that the facility remainsfully compliant with all national and local regulations

BEHAVIOURAL COMPETENCIES (our Values in Practice)

Service:

• Demonstratesa positive and supportive attitude towards patients and business partners.
• Developsnew and innovative solutions to improve clinical/business processes.
• Abilityto proactively solve problems in response to internal and external customerneeds.

Humility:

• Seeksout feedback and applies it to make improvements, develop plans and implementstrategies that help the organization meet its objectives.
• Learnsfrom mistakes.
• Demonstratesrespect for others by listening, collaborating, and affirming teamcontributions.

Integrity:

• Honest,encourages openness and transparency. 
• Demonstratesreliability and trustworthiness.
• Takesresponsibility and accountability for actions.

Empowerment:

• Fosterscustomer relationships based on mutual trust and respect. 
• Upholdspatient autonomy and informed decision making.

Love:

• Emphaticand compassionate
• Proactivelymanages conflict through dialogue and negotiation.

Dignity:

• Valuesand practices fair and equal treatment of others (regardless of ethnicity,gender, and social status).

Qualifications,experience, and competencies:

Theideal candidate will;

• Hold a minimum of a degree inhealth administration, health services management or business administration.
• Have a minimum of 3 years ofprogressively increasing responsibility in managing medical services.Post-graduate diploma in human resource management or public administration andmanagement would be an added advantage.
• Should have demonstratedleadership skills and experience in working collaboratively with internal andexternal stakeholders.
• Ability to effectively lead ateam consisting of people with different technical and cultural backgrounds,including the ability to facilitate relationships, interact effectively withclients and colleagues, and to model professionalism and ethics.
• The candidate will also haveexcellent organizational, analytical, information technology and communicationskills.
• Demonstrated ability to deliverresults and meet all agreed deliverables.
• Be ready to work in achallenging and multitasking environment.