Job Description
Key Responsibilities:
1. CustomerInteraction:
• Answer inbound calls and respond to customerinquiries in a friendly and professional manner.
• Provide accurate information about MajibuAfrica’s products and financing options.
• Assist customers with the application processand other service-related questions.
2. IssueResolution:
• Handle customer complaints and issues promptly,ensuring customer satisfaction.
• Escalate complex issues to the appropriatedepartment or supervisor when necessary.
• Follow up on unresolved customer issues toensure a timely resolution.
3. DataEntry and Documentation:
• Accurately enter customer information and calldetails into the company’s CRM system.
• Maintain detailed records of customerinteractions and transactions.
• Prepare and update customer service reports asrequired.
4. SalesSupport:
• Identify potential sales opportunities duringcustomer interactions.
• Transfer potential leads to the sales team forfollow-up.
• Assist in upselling and cross-selling MajibuAfrica’s products and services.
5. TeamCollaboration:
• Work closely with other call center agents anddepartments to ensure a cohesive customer service experience.
• Participate in training sessions and teammeetings to improve service skills and product knowledge.
• Share customer feedback and insights with theteam to help improve services.
6. Complianceand Standards:
• Adhere to all company policies, procedures, andregulatory requirements.
• Ensure high standards of data security andcustomer privacy.
• Maintain a professional demeanor and upholdMajibu Africa’s reputation.
Qualifications:
• Skills:
• Excellent verbal and written communicationskills.
• Strong problem-solving and multitaskingabilities.
• Proficiency in using CRM software and othercall center tools.
• Ability to remain calm under pressure andhandle high-stress situations.
Preferred Attributes:
• Knowledge ofthe finance or automotive industry.
• Familiaritywith Majibu Africa’s products and services.
• Ability tospeak multiple languages.
