Review of Multichoice DSTV Uganda (Customer Care)

Terribly disappointed with the services on offer. My subscription (********) that was due to expire on 30.01.2015 was rudely terminated on 23.01.2015, I called the call centre on 4 occasions and was told that the mobile money payment I made on the 30.12.2014 was refunded on the 23.01.2015 and therefore I needed to make another payment for subscription! The fact is that I never received any refund on my mobile money account and even confirmed this with MTN call centre staff who gave me the confirmation transaction Id. I called the (Multichoice) call centre once again and provided the transaction number and was told that my account would be sorted within 30 minutes. 4 Hours later with no action, no feedback I called the call centre and was again told a refund had been made on 23.01.2015. How in heaven do you refund a subscription that has only 1 week to expire? out of frustration I renewed my subscription through mobile money on 24.01.2015, sent an sms to 6060 and still cannot get a Service and the call centre is closed. Whereas poor customer services are a hallmark of most companies (foreign and local) in Uganda, I will not accept corporate robbery! I need to get my 1 week of subscription back and will take a day off next week until sanity is restored.